Overview
Does your organization have any of these issues?
- We don’t systematically address problems, it’s mostly fire fighting.
- Each person prioritizes work differently.
- Sometimes the customer’s needs get forgotten.
- Some people have the same job yet each person does it differently.
- We don’t know the status of work and get surprised by problems.
- We don’t display important metrics and measurements.
If you answered “yes” to any of the above, this seminar is for you.
The focus of this training is creating a culture of continuous improvement. Topics include:
Process metrics
Visual Management
Role of management in continuous improvement
Quality at the Source
Go and See
A3 reports
Employee suggestion system
Cross-training
Work breakdown
Job methods
Job instruction
Standard Work
Seminar Benefits
At the end of the seminar you will know how to:
- Create a comprehensive organizational measurement system
- Know exactly what your customer wants and desires
- Visually display what’s important and what is happening now
- Solve your quality problems
- Standardize on the best way to do work
- Manage for both results and work optimization
- Maintain a culture of continuous improvement
Seminar Outline
This workshop includes the following:
- Identifying key measures and metrics
- Balanced Scorecard: Linking Operations to Strategy
- Being crystal clear on customer requirements
- Creating customer delight
- Customer/Supplier relationships
- Visual Management: Everyone can see what is important and how we are doing
- Quality metric: Yield
- Quality at the source
- A3 Reports: Systematically solving tough quality problems
- Suggestion Board
- Measuring worker performance
- Job Breakdown: The devil is in the details
- Standard Work: This is the best way to do the work.
- Manager Standard Work: How a manager can be proactive, not be surprised, and makes sure the job is done right, by everyone.
Testimonials
“I am new to operations and this class really opened my eyes to how to do it right. I recommend it if you are getting started on operational improvement.”
Librarian
UNLV Library
