Overview

How to document, analyze, redesign, and manage processes for dramatic improvement!

Process mapping can be an extremely powerful diagnostic tool for your organization. By analyzing processes you will not only find process issues, but also uncover structural problems, poor controls, and people issues. You will learn to tap into employee frustration to fix processes and get to the root cause of quality and timeliness issues.

By using the sixteen symptoms of a broken process and the five lenses of process analysis, this workshop will teach you how to pinpoint those processes most in need of immediate attention. You will also learn to use key criteria to prioritize you process improvement efforts at your organization. Once you have diagnosed your process, and identified its problems, you will be able to pick the right improvement technique, including continuous process improvement, process redesign, six sigma, lean techniques, and reengineering. Throughout the workshop, you’ll be able to practice these techniques on your own real-world processes, and leave the seminar with multiple improvement ideas.

Often people are unaware that process design principles exist. The design principles apply to work flow, information flow, and job design. By using these powerful design principles, you will be able to create processes that are exceptionally fast, dramatically cheaper, and that produce very high quality products or services. As part of the diagnosis of processes, learn to capture process costs, quality costs, cycle, process, and wait time, and employee frustrations. By costing out process and quality costs, you will be able to demonstrate to senior management cost savings and return on investment opportunities.

Moving to a process focused organization requires both a skill set and mind set. Process mapping will give you the skills you need to enact real process improvement within your organization. In addition to learning specific skills, you will be coached in leading and facilitating the mind set that will launch your organization to the next level of performance. Part of the mind set is the new role of process managers or consultants. Also, you will learn how to select, organize, and facilitate process improvement efforts in your own organization. Finally, you will learn the eight major barriers to process improvement and effective strategies for overcoming these barriers.

Finally, information technology is enabling process management in a variety of ways. Complete process documentation can be easily accomplished with modern software programs. More importantly, processes can be simulated to do “what if” analysis and to validate changes in process design.

We encourage you to bring your process problems to the seminar and then practice the powerful techniques and tools on these processes. Leave with an action plan to fix these processes and then establish in your organization an environment of on-going process improvement. Each participant will receive a copy of the instructor’s book; Process Mapping, Process Improvement, and Process Management.

Seminar Benefits

At the end of the seminar you will know how to:

• Practice and construct a variety of process maps
• Identify broken processes through 16 telltale symptoms
• Evaluate current process capability
• Turn staff frustration into ideas to improve processes, people, and systems
• Use powerful design principles
• Eliminate duplication and bureaucracy
• Gather metrics on cycle, process, and wait time
• Delve into the details of tasks and procedures to find problems
• Install and audit process controls for Sarbanes-Oxley compliance
• Organize your process improvement efforts

Seminar Outline

Management of work

• Traditional
• Involvement
• Process
• Cross-functional
• Matrix
• “F” type

What are organizations?

• People
• Process
• Controls
• Structure

Where do most organizational problems originate?

Suppliers

• Evaluation
• Measurement
• Partnering

Customer Report Card

• Your process evaluation
• Breakthroughs

Definition of a process

• Processes common to many organization
• Support processes
• How to identify a broken process
• Selecting a process for redesign

The five main advantages to process mapping
The four types of information captured in a process map
Flow charting symbols and how to use them
Process maps and the level of detail

• Macro level flow chart
• Functional-activity level flow chart
• Task and procedural level

Procedure for making a functional-activity flow chart

• Identifying staff frustrations and eliminating frustrations
• Bottleneck elimination
• Bureaucracy elimination
• Using automation and information technology
• Videotaping processes
• The “ball of yarn” technique
• Picking high impact ideas to be implemented immediately

Basic Lean Techniques: Gathering cycle time, process time, and wait time

The wastes in a process
Installing process controls for Sarbanes-Oxley compliance
Costing out a process using Activity Based Costing

• Calculating true profitability by customer or product
• Identifying value-adding activities

Design principles

• Work flow
• Information flow
• Job design
• “Clean sheet” redesign

Five implementation options
Eight barriers to process improvement
Ten step process redesign methodology
Quality Costs

• Calculating the cost of poor quality
• Quality improvement tools
• Basic six sigma tools

Simplified task and procedure flow-charting
Process team formation

• Selecting team members
• Team member roles
• Project manager
• Facilitator
• Champion

Process management software

• Process documentation
• Process simulation

Your personal action plan and next steps

Testimonials

“Dan Madison’s process mapping class delivers results. You will learn powerful tools and techniques that are practical to apply and easily understood by others in your organization. After taking the class, I had the knowledge and confidence to analyze and redesign key business processes and get performance improvements—fast.”
Curt Mandell
Director of Corporate Quality
California State Automobile Association

“Our company plans were to upgrade the current ERP system. However, before we started, we knew we had to thoroughly understand our business processes first. Dan taught us process mapping and redesign techniques and the end result is that we are making significant headway in streamlining our business processes before ERP implementation and without needing expensive outside consulting time. This course is first rate and I would recommend it to anyone serious about process improvement.”
Jon Shapiro
Project Manager, Manufacturing Systems
Silicon Storage Technology

“Becoming focused on processes takes discipline, time, and a methodology. Using Dan Madison’s facilitation we are developing a comprehensive city-wide Health and Safety program. The cost savings to the City can be enormous. If you want to move your organization towards a streamlined coordinated effort that saves money and reduces waste, I recommend this approach.”
Dave Armstrong
City Safety Officer
City of San Jose

"When I thought up the idea to introduce your process improvement training to our entire department and convinced my director to go for it, I anticipated that it would have good benefits. Well, I must tell you I was wrong - it has had great benefits and has made a huge impact. The hands-on approach of your seminar and your thorough knowledge of the core process improvement steps have inspired our department. Thanks again, great job."
Richard Robbins
Manager SAIL Engineering
United Space Alliance, Houston, Texas

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