DAN MADISON

Dan Madison is a principal in Value Creation Partners, an organizational consulting and training firm. He focuses on helping clients increase value through operational improvement, organizational redesign, cost reduction, and strategic planning.

His clients have realized dramatic results. For example, The City of San Jose Public Works Department was able to cut processing time on a grading permit from 21 days to 5 days while increasing customer service. The redesigned processes in the Development Services Department have been able to successfully accommodate twice as many permit applications without having to add to the existing staffing levels (In other words, productivity has doubled). Alcatel Comptech reduced the time to respond to a quote from 10 days to 5 days. ADP was able to reduce the number of process steps from 131 to 71 and cycle time went from 4 weeks to 2 weeks. The City of Stockton reduced the expenses on landscape maintenance by 40 percent. Union Street Glass, through a cost of quality audit, developed a gain sharing and quality program which reduced the number of manufactured "seconds" from 25 percent to 7 percent.

His intensive two-day seminars on process reengineering and lean techniques have been well received. Topics include process flow charting, creating flow, six sigma principles and techniques, kaizen teams, fast cycle time, and process design principles. A partial list of companies that have attended his seminars include IBM, Apple Computer, Sun Microsystems, Logitech, American Telephone and Telegraph, Pacific Gas and Electric, Pac Tel Cellular, Johnson Controls, Smart and Final, IHOP, Argus Data Security, Shakey's Pizza, and Physician Community Hospital.

Dan regularly teaches courses on Streamlining Office and Service Operations, Analyzing and Improving Operations, Puzzles, Mysteries, and Messes, and Process Mapping and Process Improvement through the University of Chicago, University of Calgary, University of Houston, California State University, Long Beach, and the University of Nevada, Las Vegas.

He is the author of Process Mapping, Process Improvement, and Process Management, published by Paton Press. Some of his published articles are: "Reengineering in San Jose", "Human Resources and a Recession: What to Do?", "Financial Ratio Analysis: A Very Powerful Diagnostic Tool for Organizational Development," and "Continuous Cost Management: Getting Started."

Prior to his current activities, Dan was a professional money manager, interviewed over 100 corporate officers (CEO's and CFO's) of the Fortune 500, and extensively analyzed hundreds of publicly held companies. He has an MBA in Finance (with honors) and is a Chartered Financial Analyst. Dan received his Lean Office Certificate from the University of Michigan.

JERRY TALLEY, Ph.D.

Jerry Talley is an associate with Value Creation Partners. He founded Organizational Diagnostics, a Bay Area firm specializing in assessing and resolving organizational problems. Over the years, he worked with over 150 firms, gaining intimate knowledge of visioning, strategic planning, and the problems of implementation. Currently, Jerry's consulting focuses on organizational problem solving, strategic planning, and work process design.

Jerry’s consulting career began in 1975, and overlapped with his fifteen years on the faculty of Stanford University’s Department of Sociology. Stanford was also the source of his Ph.D. He continues to lecture widely on organizational issues. He currently holds an Adjunct Faculty position in the School of Education.

His consulting work is a blend of his facility with data analysis, systems analysis, and working with people.

To learn more about Jerry Talley's consulting expertise, visit his web site www.JLTalley.com.

SHELLEY SWEET

Ms. Shelley Sweet is an associate of Value Creation Partners. Sheworks with companies that need to transform the way they do work and use information. She helps them develop high performance end-to-end processes, manage change related to process innovation, and successfully implementing with users. Her track record includes over 20 complex projects redesigning processes to increase productivity, reduce costs, and improve customer satisfaction.

Ms. Sweet has over 20 years of consulting and industry experience, including direct sales responsibility, business process implementation, marketing management, and training and development. Examples of the value she has added for client systems include:

• Developed a new customer focused strategy with a legal department of over two hundred attorneys, enabling more innovative approaches and faster response to market changes.
  
  
• Implemented a consistent product development approach with a major oil and gas company and their suppliers, which reduced the total cost of ownership by over thirty percent.
  
  
• Designed a curriculum for customer service employees to work with new systems in merging organizations that enabled employees to assume job responsibility in four weeks instead of six months.
  
  
• Streamlined pharmacy record process. Reduced report size from 400 to 100 pages, built unique format which cut entries and errors, and enabled products to get to market faster.
  

Ms. Sweet has added value to client systems across a variety of industries. Representative clients have included Applied Materials, Cisco, Bank of America, Chevron, Dey LP, Hewlett Packard, Levi Strauss, Pfizer Inc., Silicon Graphics, Tiffany & Co., MedImpact Healthcare Systems, and University of California, Los Angeles.

Ms. Sweet holds a Bachelor's Degree in Economics from Wellesley College and a Master's Degree in Management from John F. Kennedy University. She received her lean training through the Lean Enterprise Institute. Shelley's web site is www.shelleysweet.net.

VIC WALLING, Ph.D.

Vic is an expert on the application of recent advances in CAD based BPA/BPM tools. These tools enable executive teams to redesign and implement improved company wide end-to-end processes that have been determined in advance of implementation to work and have the capacity to produce the planned benefits.

Vic has over 30 years experience helping companies develop and implement innovative business practices enabled by use of IT. With his background in innovation management, he is experienced in reengineering core business practices, cascading strategy into effective practice, and building team commitment to making desirable changes work.

He headed the Strategic Planning unit in the Information and Computing Division of Royal Dutch Shell. From Amsterdam, he specialized in leading operating company management teams around the world through the process of identifying and implementing strategic and tactical business process redesign. At Unilever he played a similar role, assisting company executive teams to conceive, test and implement business changes to meet competitive threats from market and technology shifts.

Vic began his career as a business strategy consultant at SRI International, Menlo Park, California. Before leaving for Shell, he led SRI's Business Futures Group, which provided strategy analysis for business and government long range plans. There he focused on incorporating an integrated view of social, economic, political and technological trends into executive planning.

Vic holds a PhD in innovation management from Stanford, an MA in educational policy and administration from Stanford, an MA in educational psychology from the University of Washington and a BA in epistemology from Seattle University.