November 9, 2018

Operational Excellence Certificate

The Operational Excellence Certificate (OEC) program gives seminar attendees the knowledge to use a variety of process improvement tools, methods, and techniques. There is a particular emphasis on process mapping, Lean tools, methods, and techniques, and rigorous problem solving involving all types of problems. Improvement activities run the gamut from easily implementable ideas through a “clean sheet” process redesign. In addition all of the classes use the “learn by doing” approach where attendees immediately use the tools, methods, and techniques on their own organizations. It is very common that the classes pay for themselves through improvements and cost savings.

Come to San Francisco to become certified in Operational Excellence. All four of our courses are offered at a hotel downtown. If you can’t make to SF, then check out our courses in Canada.

We have partnered with the following universities to offer a certificate in Operational Excellence.

University of Saskatchewan, Edwards School of Business


Required Courses:

Frequently Asked Questions

What are the benefits of becoming Operational Excellence Certified (OEC)?
Certification is an investment in one’s career and professional advancement. Being certified demonstrates a designated level of knowledge in process management.

Do certified employees earn more?
Although not a guarantee, studies have shown many certified individuals see a salary increase following certification.

What does certified mean?
Operational Excellence Certificate identifies an individual has a certain level of knowledge. It does not designate an individual as being more qualified, experienced or more suitable than others for any process management role or task. It does not:

  • substitute for actual process management experience
  • teach nor test all that is needed to become a qualified process manager
  • provide for actual on-the-job performance testing


“Obtaining the Operational Excellence certificate from Dan Madison has benefited me immensely.  In daily work I have been able to improve process workflow, cutting down on wasted time and use of resources.   I have also found it easier to set clear goals, and identify causes to problems.  Putting his teachings into practice has even led to me attaining a promotion where I can further implement what I learned.  I would highly recommend Dan’s courses.”

 Greg Voelker

Resources Workflow Manager

UNLV – University Library