November 9, 2018


We have over 23 years of experience in helping organizations improve their operations. Please call or email us for further information.   

Process Improvement and Continuous Process Improvement
We can assist your organization in the following ways:

  • Prioritize process improvement initiatives
  • Lead process improvement teams
  • Create the “as is” maps
  • Gather metrics on time, cost, and quality
  • Create a visual management system
  • Perform benchmarking and best practices research
  • Introduce and clarify process design principles
  • Merge process improvements with information technology enablers
  • Create contingency plans regarding process improvement barriers
  • Facilitate the design of new processes
  • De-risk the implementation of new processes
  • Coach and train future process improvement facilitators
  • Assist in the selection and implementation of Business Process
  • Management software and systems
  • Install a continuous process improvement culture
  • Establish a process repository
  • Create a process classification framework
  • Establish and coach Process Managers, Owners, and Analysts

Analyzing and Improving Office and Service Operations
We can assist your organization in the following ways:

  • Build a metric, measurement, visual management system
  • Identify the eight wastes in your processes
  • Help you create a future state map
  • Create comprehensive job instruction materials
  • Help you create “pull” in your processes
  • Implement “pitch” for your processes
  • Create error proofing techniques
  • Organize and lead Kaizen events
  • Coach and train future operations improvement facilitators

Executive Decision Making and Problem Solving
We can assist you in the following ways:

  • Coach individual executives on solving their toughest problem
  • Help executives to quickly type tough problems
  • Expand expertise and competency in the seven solution areas
  • Help executives overcome the blind spots in decision making
  • Create competency in inquiry versus advocacy

In addition we consult in the following areas:

    Strategic Planning and Implementation

    Six Sigma
    Organizational Design
    Becoming Customer Focused
    Organizational Change
    Cost Reduction Essentials

Call us today regarding your specific consulting needs. If we can’t help you, we probably know someone who can.