Process Mapping and Improvement

Key Features

• Complete process mapping templates and examples
• Lean and Six Sigma tools
• Over 10 hours of material
• 17 downloadable tools
• Self-paced

Overview

How to map, model, analyze, redesign, and manage processes for dramatic improvement!

By analyzing processes you will not only find process issues, but also uncover structural problems, poor controls, and people issues. You will learn to tap into employee frustration to fix processes and get to the root cause of quality and timeliness issues.

By using the sixteen symptoms of a broken process and the five lenses of process analysis, this elearning platform will teach you how to pinpoint those processes most in need of immediate attention. You will also learn to use key criteria to prioritize you process improvement efforts at your organization. Once you have diagnosed your process, and identified its problems, you will be able to pick the right improvement technique, including continuous process improvement, process redesign, six sigma, lean techniques, and reengineering.

Often people are unaware that process design principles exist. The design principles apply to work flow, information flow, and job design. By using these powerful design principles, you will be able to create processes that are exceptionally fast, dramatically cheaper, and that produce very high quality products or services. As part of the diagnosis of processes, learn to capture process costs, quality costs, cycle, process, and wait time, and employee frustrations. By costing out process and quality costs, you will be able to demonstrate to senior management cost savings and return on investment opportunities.

You will learn to lead and facilitate process improvement projects.  Finally, you will learn the eight major barriers to process improvement and effective strategies for overcoming these barriers.

Outline:

• Organization, Process, and Management
• Mapping Your Process
• Analyzing Your Process
• Redesign
• Continuous Improvement
• 10-Step Redesign Methodology
• Downloadable Tools
• Hints and Case Studies

Benefits:

At the end of the eLearning course you will know how to:

• Practice and construct a variety of process maps
• Identify broken processes through 16 telltale symptoms
• Practice both Six Sigma and Lean methodologies
• Turn staff frustration into ideas to improve processes, people, and systems
• Find and eliminate waste in your process
• Use powerful design principles
• Gather metrics on cycle, process, and wait time
• Delve into the details of tasks and procedures to find problems
• Organize your process improvement efforts

Audience:

This elearning is ideally suited to:

Business Analysts
Process Analysts, Managers, Owners
Department Heads
Administrative Managers
Chief Operating Officers

Become certified in Process Mapping and Improvement.

By demonstrating competence in process mapping, analysis, and redesign, Value Creation Partners will certify you as a Process Mapping and Improvement Analyst. Only $100 additional charge to your elearning course.

Cost:

• $595 per person. (Call for discounts for five or more licenses)
  
  
• $695 for Process Mapping and Improvement plus Certification

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